When I switched Internet Service Providers (ISPs), I had no idea what I was getting myself into. When I filled in a requisition form, the person told me that the connection would be done within 3 days.
The engineers from Airtel came the next day. They did their job installing the cables, etc. and were on [...]
Archive for the ‘Customer Service’ Category
23 Aug
Installing broadband the Airtel way
12 May
Why Sify doesn’t get customer service
My Internet Service Provider (ISP), Sify if you must know, doesn’t like me. I’m sure it’s not personal but that’s the message I get when they hang up on me, after making me enter a bunch of options and a ten-digit mobile number. It’s not a one-off incident either: this has happened to me more [...]
1 May
Marketing messages during customer service calls
When I call my Internet provider, sometimes they’ll decide to let me know that there’s “free shipping on all products for 1600 locations. For details, log on to Sify.com.”
My telecom service provider, which was taken over by another company a few months ago, decides to let me know that their spokesperson is the son of [...]
5 Jan
Changing due dates of bills
My telecom service provider was taken over by a bigger company and today I received an SMS / text telling me that the due date for paying my bill had been moved ahead by 4 days. Maybe it’s the new company’s policy to have a specific due date–I don’t know.
What I do know, however, is [...]
14 Jul
Letter to Sify customer care
Update (10 Feb 2009): I feel compelled to mention that I have nothing to do with Sify or its Customer Care department, so please don’t write to me asking me for passwords that you’ve forgotten or any other Sify-related problems. Sify’s Customer Care is the place to go for that. Thank you. Original post continues [...]
10 Apr
What’s technical and what’s not?
When I call up my Internet service provider (Sify if you must know) to report a problem, the menu takes me into an option where a voice says:
For non-technical queries, press 1. For technical queries, press 2.
Though I make a choice (usually 2), I wonder how customers are supposed to diffrentiate between a technical [...]
